CAPA LAW Solicitors is authorised and regulated by the Solicitors Regulation Authority and abides by the rules of conduct set out by the same. To access the SRA Rules of Conduct visit www.sra.org.uk

CAPA LAW Solicitors is committed to providing high quality legal services. Whilst we make every effort to ensure our services meet such standards, on occasion, it may be perceived that our standards fail to meet this objective.

Should this happen, please let us know. We use your feedback to continually monitor and where necessary, improve our performance.

Any concerns regarding the way in which your claim is being handled should initially be raised with the fee earner dealing with your claim. The fee earner will endeavour to resolve any concerns and will confirm the position in writing.

If you are not satisfied that the issue raised has been resolved, you may refer your complaint in writing or by email to our Client Care Partner, Cathy Fielding at CAPA LAW Ltd, 10 Ashfield Road, Aigburth, Liverpool. L17 0BZ or [email protected]

Your complaint will be acknowledged within 7 days of receipt and, following an investigation, a written response including suggestions to resolve any issues. We aim to respond to all complaints within 8 weeks of receipt of your complaint.

If your complaint is about Cathy Fielding, then the investigation will be undertaken by Paula Hendrick who can be contacted at [email protected]

During the investigation, we will review your file, consider your comments and those of the fee earner involved. Should you remain unhappy with our response, you can refer your complaint to an independent body, the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ, www.legalombudsman.org.uk, [email protected] Tel: 0300 555 0333. You should refer any unresolved complaint to the Legal Ombudsman within six months of our final response letter.

If your complaint relates to a breach of the SRA Code of Conduct and/or allegations of dishonesty or discrimination, you may also make a report to the Solicitors Regulation Authority (SRA) at Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN, Tel: 0370 606 2555. To obtain further information see www.sra.org.uk.