LEGALS
Privacy Policy
Some of the information collected by CAPA LAW Solicitors will include your personal data. For the purposes of data collection, CAPA LAW Solicitors is registered with the ICO, number ZA793724 and is authorised and regulated by the Solicitors Regulation Authority number 800591. Searches of the public register can be made with these organisations.
As part of the claims process, it is necessary to collect such information from you to properly identify you, for example, name, address, date of birth, National Insurance number. We will also likely require details of your employment, medical history and banking details. Your personal data is stored on either a paper file or computer or both.
Your personal data is used predominately to pursue and progress your claim. We share some personal data with a limited number of third parties in order to pursue your claim for example defendant insurers and their legal representatives, medical experts, medical agencies, Legal Counsel. We will only disclose your personal data if there is a genuine reason to do so. Such third parties are obliged to look after your personal data and to use the data only for the purposes it has been disclosed. We also share information to enable us to comply with our governing regulatory framework.
We may share your data if we are under a duty to disclose or share your data in order to comply with any legal obligation or to protect the rights, safety or property of CAPA LAW Solicitors, our clients, employees or others. This includes exchanging information with other companies and organisations for the purpose of fraud protection, money laundering and credit risk reduction.
Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.
If you consent, we may also collect your personal data for marketing purposes.
We have taken steps to keep safe any personal data held by CAPA LAW Solicitors.
If you provide CAPA LAW Solicitors with your personal data, you consent to your data being used in accordance with this policy.
You may withdraw your consent at any time. Such withdrawal may affect our ability to progress your claim. you have the right to ask us to correct any mistakes in your personal data. You have the right to access any personal data held by us and any requests should be made in writing to CAPA LAW Ltd, 10 Ashfield Road, Aigburth, Liverpool. L17 0BZ
We keep this policy under review and will notify you of any changes. If you have any queries regarding this policy please contact Paula Hendrick either in writing or by email, CAPA LAW Ltd, 10 Ashfield Road, Aigburth, Liverpool. L17 0BZ or paulahendrick@capalaw.co.uk
Any complaint about how we process your personal data or compliance with GDPR can be made to the ICO at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, Tel: 0303 123 1113
Cookies
Cookies are small text files which ask permission to be placed on your computer by websites you visit. Your web browser may allow you to erase the cookies, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions or the website below for guidance.
If you allow cookies to be used, when you view our website, we will store some cookie files, which will enable us to measure the use of the pages and features on our website and allow you to use some of its functions in order to provide you with a better user experience. The cookie is used to identify your machine only and will not contain any data personal to you. We do not make any attempt to find out, by means of the cookies, the identities of those visiting our application.
For further information please visit www.allaboutcookies.org.
This website is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. The cookies generally used in a Wix built website are essential only but to read more about the types of cookies used by Wix please visit www.wix.com/about/cookie-policy
Depending on their function, Cookies may have different durations. There are session cookies and persistent cookies:
Session cookies only last for your online session. It means that the browser deletes these cookies once you close your browser;
Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie.
We use the following cookies
Google Analytics cookies: we use these cookies to collect information about how visitors use our website, including details of the site where the visitor has come from and the total number of times a visitor has been to our website. We use the information to improve our website and enhance the experience of its visitors. To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
Our Complaints Policy
CAPA LAW Solicitors is authorised and regulated by the Solicitors Regulation Authority and abides by the rules of conduct set out by the same. To access the SRA Rules of Conduct visit www.sra.org.uk
CAPA LAW Solicitors is committed to providing high quality legal services. Whilst we make every effort to ensure our services meet such standards, on occasion, it may be perceived that our standards fail to meet this objective.
Should this happen, please let us know. We use your feedback to continually monitor and where necessary, improve our performance.
Any concerns regarding the way in which your claim is being handled should initially be raised with the fee earner dealing with your claim. The fee earner will endeavour to resolve any concerns and will confirm the position in writing.
If you are not satisfied that the issue raised has been resolved, you may refer your complaint in writing or by email to our Client Care Partner, Cathy Fielding at CAPA LAW Ltd, 10 Ashfield Road, Aigburth, Liverpool. L17 0BZ or cathyfielding@capalaw.co.uk
Your complaint will be acknowledged within 7 days of receipt and, following an investigation, a written response including suggestions to resolve any issues. We aim to respond to all complaints within 8 weeks of receipt of your complaint.
If your complaint is about Cathy Fielding, then the investigation will be undertaken by Paula Hendrick who can be contacted at paulahendrick@capalaw.co.uk
During the investigation, we will review your file, consider your comments and those of the fee earner involved. Should you remain unhappy with our response, you can refer your complaint to an independent body, the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ, www.legalombudsman.org.uk, enquiries@legalombudsman.org.uk Tel: 0300 555 0333. You should refer any unresolved complaint to the Legal Ombudsman within six months of our final response letter.
If your complaint relates to a breach of the SRA Code of Conduct and/or allegations of dishonesty or discrimination, you may also make a report to the Solicitors Regulation Authority (SRA) at Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN, Tel: 0370 606 2555. To obtain further information see www.sra.org.uk
Terms and Conditions of Use of this Website
Please read the Terms and Conditions (Terms) carefully before using this site. Continued use of this site constitutes acceptance of these Terms. If you do not accept these conditions do not use this site. We may modify this site at any time and you will be deemed to have agreed to these Terms when next using the site.
Any error or omission on the site shall be subject to correction, provided that the correction does not materially affect the site.
Whilst every effort has been made to ensure that the content of this site are correct, the information on this site is not intended to constitute legal or other professional advice and CAPA LAW Solicitors makes no representations or warranties as to the accuracy or completeness of the content and disclaims all liability in respect of the information provided on the site. Any reliance on the contents of the site is at your own risk and you should contact CAPA LAW directly in the event that you require Legal advice.
In continuing to use this site, you agree to do so for lawful purposes only. You will not use this site for any unlawful purpose which may include but is not restricted to, posting inaccurate or false information about yourself or others; accessing or attempting to access unauthorised parts of the website; using the website to gain unauthorised access and/or interfere with/to other computer systems; services to other host providers; networks or websites; posting material containing any virus or interfering with the operation of this website.
We will endeavour to maintain the operation of the website. We do not however accept any responsibility for any equipment, person or services required to access or provide the site. Where this site provides access to other websites or material contained on other websites, CAPA LAW Solicitors does not accept any responsibility for the content of such sites/material nor do we accept any liability in respect of such sites/material that you may access from these websites.
CAPA LAW Solicitors shall be the sole determiner of your compliance with both the use and terms of this site and should we consider that there has been a breach or likely to be a breach or misuse of the same, will prevent access to this site.